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Contact Us — Customer Care & Technical Inquiries

Get in touch with Azeno's electronics specialists. Reach us via phone, email, live chat, or visit our headquarters.

Contact Us — Customer Care & Technical Inquiries

Multiple Channels to Connect

Reach our engineering and customer care specialists through your preferred channel.

📞

Technical Phone Line

+40 31 824 0000 (Mon–Fri 09:00–18:00 EET)

✉️

Priority Email Support

support@azeno.com (Average response < 2h)

💬

Live Chat Assistance

Interactive AI & human technician support widget.

🏢

B2B & Corporate Desk

b2b@azeno.com for volume & enterprise procurement.

Headquarters & Warehouse Dispatch

Our central fulfillment center and technical laboratory are strategically positioned in Bucharest to ensure seamless logistics across South-Eastern and Central Europe.

🏢 Office & Lab

Calea Floreasca 169X, Sector 1
Bucharest 014459, Romania

📦 Central Warehouse

Logistics Park A1, km 13
Chiajna, Ilfov 077040, Romania

Dedicated Support Departments

🛒

Orders & Shipping

Tracking inquiries, delivery address modifications, and invoice requests.

Email Delivery Desk →
🔧

Warranty & RMA Service

Hardware diagnostics, authorized repair intake, and return authorizations.

Open RMA Ticket →
💼

Corporate & Volume Orders

Enterprise procurement, VAT exemptions, and dedicated key account support.

Contact B2B Team →

Common Inquiries Before You Reach Out

You can track your package directly through the tracking link sent via email/SMS, or via your Azeno account dashboard.
You can enter your company details and fiscal code (CUI) directly during checkout, and a fiscal invoice will be issued automatically.
Currently, all orders are dispatched via fast courier directly from our logistics warehouse to ensure insured transit and fast turnaround.
During business hours (Mon–Fri 09:00–18:00), emails are answered within 2 hours. Urgent inquiries can be handled immediately via our phone line.

Looking for Something Specific?

Browse our latest arrivals in high-performance electronics and computing accessories.