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Azeno

Privacy Policy

Last updated: June 18, 2026

This Privacy Policy describes how Azeno ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.

1. Information We Collect

We collect information you provide directly, such as:

  • Account registration details (name, email, password)
  • Shipping and billing addresses
  • Order and payment information (processed securely by Stripe)
  • Communications with our support team

We also collect information automatically when you use our services:

  • Log data (IP address, browser type, pages visited)
  • Cookie identifiers (see our Cookie Policy below)
  • Device information and usage patterns

2. How We Use Your Information

  • To process and fulfil your orders
  • To communicate about orders, promotions, and updates
  • To improve our products and services
  • To personalise your shopping experience
  • To comply with legal obligations

3. Cookie Policy

We use the following categories of cookies:

  • Necessary — required for site functionality (session, cart, auth)
  • Analytics — anonymous usage data to improve our service
  • Marketing — advertising and remarketing (requires consent)
  • Personalisation — tailored recommendations (requires consent)

You can manage your cookie preferences at any time via the banner at the bottom of the page.

4. Data Sharing

We share your data only with trusted third parties necessary to deliver our service: Stripe (payments), shipping carriers, and analytics providers. We never sell your personal data.

5. Data Retention

We retain account data for as long as your account is active, plus 7 years for financial records (legal requirement). You may request deletion at any time.

6. Your Rights (GDPR)

Under the GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure ("right to be forgotten")
  • Object to processing or request restriction
  • Data portability
  • Withdraw consent at any time

To exercise these rights, visit your account settings or contact us at privacy@azeno.io.

7. Security

We use industry-standard encryption (TLS 1.3), hashed passwords, and access controls to protect your data. Payment details are processed directly by Stripe and never stored on our servers.

8. Changes to This Policy

We may update this policy periodically. Material changes will be notified by email or banner on the site. Continued use after changes constitutes acceptance.

9. Contact

Data Controller: Azeno SRL
Email: privacy@azeno.io