How to Return an Item
- Log in to your account and go to My Orders.
- Select the order and click Request Return.
- Choose the items and reason for return.
- Print the pre-paid return label (EU orders only).
- Pack items securely and drop off at any courier point.
Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unused, in original packaging, with tags attached.
- Customised, personalised, or digital products are non-returnable.
- Perishable goods and intimate apparel are non-returnable for hygiene reasons.
Refunds
Once we receive and inspect your return, we'll email you a confirmation. Approved refunds are processed to your original payment method within 5–7 business days. Card refunds may take an additional 3–5 days to appear depending on your bank.
Exchanges
We don't offer direct exchanges. To exchange an item, return the original and place a new order. This ensures the fastest turnaround.
Damaged or Wrong Items
If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery at support@azeno.iowith a photo. We'll arrange a free replacement or full refund immediately.
Contact
Questions? Email support@azeno.io or visit your account dashboard.